Privacy Policy

Amanda AI, LLC (“Amanda AI,” “we,” “us,” or “our”) operates the group trip planning platform available at amandaaiplanner.com and app.amandaaiplanner.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account as a trip organizer, we collect your name, email address, and password.
• Participant Information: When participants opt in to a trip, we collect their name and phone number.
• Trip Preferences: We collect trip-related information including destination preferences, travel dates, budget ranges, activity preferences, dietary restrictions, and accommodation preferences.
• Payment Information: Payment processing is handled by Stripe, Inc. We do not store your full credit card number, expiration date, or CVV on our servers. Stripe’s privacy policy governs the handling of your payment data.

1.2 Information Collected Automatically

• Usage Data: We may collect information about how you access and use the Service, including your IP address, browser type, device information, pages visited, and time spent on the Service.
• Analytics: We may use third-party analytics tools (such as Google Analytics) to help us understand how users interact with the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Send SMS messages related to trip coordination (survey questions, trip updates, recommendations)
• Generate AI-powered trip recommendations using third-party AI services (OpenAI and Anthropic Claude)
• Process payments through Stripe
• Improve and optimize the Service
• Communicate with you about your account and the Service
• Comply with legal obligations

3. How We Share Your Information

We do not sell, rent, or share your personal information or mobile data with third parties for marketing or promotional purposes. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the Service, including Twilio (SMS messaging), Stripe (payment processing), OpenAI and Anthropic (AI recommendation generation), and hosting providers. These providers are contractually prohibited from using your data for any purpose other than providing their services to us.
• Travel Agent Referrals: If you choose to connect with a travel agent through the Service, we will share your trip details and preferences with the selected travel agent to facilitate booking. This sharing only occurs at your explicit request.
• Trip Organizers: If you are a participant, your survey responses and preferences are shared with the trip organizer in aggregated form through the admin dashboard.
• Legal Requirements: We may disclose your information if required by law, legal process, or governmental request.

4. SMS Consent and Data

• Users consent to receive SMS messages by providing their phone number through the opt-in page and agreeing to the Terms of Service.
• Message and data rates may apply.
• Reply STOP to opt out of SMS messages at any time.
• Reply HELP for assistance.

We do not share or sell mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to provide the Service, comply with legal obligations, and resolve disputes. Trip data and survey responses are retained for the duration of the trip planning process and for a reasonable period thereafter. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. All data is transmitted using encryption (HTTPS/TLS). However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out of SMS: Text STOP to any Amanda AI message to unsubscribe from SMS communications.

8. Third-Party Services

The Service integrates with the following third-party services, each governed by their own privacy policies:

• Twilio — SMS messaging services (twilio.com/legal/privacy)
• Stripe — Payment processing (stripe.com/privacy)
• OpenAI — AI recommendation generation (openai.com/privacy)
• Anthropic (Claude) — AI recommendation generation (anthropic.com/privacy)
• Google Analytics — Website analytics (policies.google.com/privacy)

9. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised “Last Updated” date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Amanda AI, LLC
8805 Tamiami Trail North, Suite 333
Naples, FL 34108
Email: support@amandaaiplanner.com

For SMS support, reply HELP to any Amanda AI text message.